I navigate my way through the
prompts at the appliance repair center – all sixteen of them – and am finally
connected with a young woman who offers to help me but only after I answer all
sixteen questions all over again. I sigh
and try not to feel irritated at the added bonus of a clear language barrier,
her incredible slowness, and the general sense that I’ve interrupted her
morning coffee break.
We eventually reach a point where
she asks me what she can do for me and I tell her I want to make an appointment
for service on a washing machine.
Is
it broken? she asks.
I hesitate for only a second.
No,
I
tell her, I’m lonely and looking for some
company.
This generates several seconds of
dead air but she’s a trooper and she regroups.
What’s
wrong with it? she wants to know.
I consider telling her that if I
knew that I’d likely be a repairman and could fix it myself but that seems
unfairly rude.
I consider telling her I was
hoping for a service call so that I could find out and have it repaired but
that seems a tad testy.
I settle for telling her that I
can see the image of Jesus in the army of little green men that have taken over
its insides.
More dead air.
Suspecting that she’s considering
hanging up on me, I take pity on her and tell her I don’t know what’s wrong
with it, only that it isn’t working, and I need a service call.
It’s Monday and she can have
someone there on Wednesday if that will do.
I tell her that will do nicely
and hang up before I’m tempted to say something I’ll regret.
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